The Ortho Return Policy
If for any reason you, the end-user consumer, are not satisfied with the performance of your Ortho product, we will refund to you the purchase price or provide you with a replacement Ortho product. Please contact Customer Service at 1-866-324-9192. Proof of purchase will be required for refund or replacement.
Ortho will accept the return of units in like-new condition*, as determined within Orthos' sole discretion, within 30 days of purchase. Returns must be accompanied by original purchase receipt or the Ortho provided order number. The purchaser will bear all costs of shipping to return the unit to Ortho. Ortho will credit the purchaser their purchase price in the original form of payment. To get instructions on how to return a Ortho unit, please contact us at 1-866-324-9192 or email us. Ortho will only accept returns purchased directly from Ortho. All other returns should be processed through the retailer at which the unit was purchased.
*No visible marks or damage, all original parts, components, and inserts are included, the unit remains in original packaging. If Ortho determines that a returned unit is not in like-new condition, Ortho will ship the unit back to the purchaser.